After treating themselves to a curry from a local restaurant through Deliveroo, a takeaway fan was left confused after it still hadn't turned up after an hour and a half. Deciding to get in touch and figure it out, they ended up calling three numbers, all of them unavailable, before reaching out to Deliveroo's customer service team. They were left stunned to discover what had actually happened.
According to the baffled customer, a message from Deliveroo revealed the restaurant in question had requested the order be cancelled 'as they can no longer deliver the order as their rider [had] eaten all the food'.
Taking to Reddit, where they go by the username u/Lost-and-dumbfound, the unnamed customer shared a screenshot of the text exchange, joking that they'd ordered a 'light snack' of chicken tikka masala. garlic naan, pilau rice, aloo chaat, and samosas after a tiring ten-hour shift.
Remarking that they're now too 'starving to rage', they went on to confirm that it was the restaurant's own driver, not a Deliveroo rider, which they felt made the situation even 'more ridiculous'.
Clarifying that they blame the restaurant, not Deliveroo, they added: "I got a refund and a fiver towards my next order. I could tell the Deliveroo live chat person felt really bad. I'd call the restaurant and rage but whenever I call myself it says 'this number is unavailable'."
One fellow Reddit user sympathised: "I feel for you buddy! I’ve just smashed a Chinese I’d give you the extra prawn crackers if I could!"
Another raged: "We had that happen to us months ago, clocked the rider's name, and were waiting patiently for him to appear at our door before we strike. The little **** took our KFC up to a local Maccies sat there for 20 minutes (probably with his mates, all eating our food) then b******* off in the opposite direction."
A spokesperson from Deliveroo has now given the following statement: "We are sorry to hear about this incident. We take this very seriously and expect all the riders we work with to behave professionally and respectfully at all times. If a rider is found to have behaved in this way, we will issue a refund to the customer and follow up with the rider as a matter of urgency."
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