Thousands of people have been left without live television after a major outage.

Virgin Media users found their service began to fail at around 11.45am , according to the Mirror.

It is appearing to affect people across the country with reports coming in from around 18,000 customers according to the website DownDetector.

And the company website also appeared to have been hit by the outtage with an error message appearing when people tried to access it.

Around 63% of customers reported an issue with their TV, 18% with streaming and 19% reported both.

While it seems to be hitting people everywhere there are hotspots of London, Birmingham and Glasgow.

Customers took to social media to raise the issue with Virgin Media.

One said: "Why have I lost all my TV programmes , why is your website showing not available and why is your helpline permanently engaged or asking me to call back later?"

Another said: "When are Virgin going to stop messing around with my internet. I am getting sick of it resetting on nearly a nightly basis. "

A Virgin Media spokesperson said: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”

You can get compensation if you have an service outage, but only if it is down for at least two days.

In April 2019 new rules came in strengthening consumer protection for service outages and missed appointments.

The automatic compensation scheme offers a fixed amount of money back for loss of service, missed appointments and delays to the start of a new plan - and Virgin Media is one of the firms signed up to it.

But for compensation to be paid, the service needs to be down for two full days.

When automatic compensation is paid out

According to Ofcom, if your broadband or landline service stops working, you need to report the fault to your provider.

If the service is not back after two full working days, you will start receiving compensation automatically.

Compensation should be with you no later than 30 calendar days after the loss of service is resolved or the service is cancelled.

The money appears as a credit on your bill unless you agree otherwise.

Providers can offer other forms of compensation of the same or higher value, as long they make you aware of how much you could receive in the form of a credit on your bill.

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