Rangers chief Stewart Robertson has told fans who need a refund for games missed last season that they will be able to get them.
The Ibrox side had been criticised in sections after offering a £25 voucher that could be used on various club items such as match tickets or the new MyGers membership scheme.
But any supporter who has suffered hard times during the coronavirus pandemic will be able to get a refund from the club if they contact them and let them know their circumstances.
That will allow any fan who may be struggling with work during the ongoing COVID crisis to get a bit of money back, although Robertson has asked fans to look at the investment being made in the club on and off the pitch as evidence their money is being used well.
In a lengthy update to supporters on RangersTV, Robertson outlined plans for a museum, a new concert venue and various other changes to the landscape around Ibrox.
And when asked about the way the 2019/20 season ended, he said: "It’s been well documented with how frustrated the club has been with how the season has ended. We tried hard to get the games played and get the season finished.
"It didn’t happen and we’re not thrilled with that but we now have to focus on season 20/21.
"We appreciate the supporters and hospitality clients didn’t get those final games of the season.
"What we will ask, and what you can hopefully see, is that the funds from those season tickets and hospitality purchases have all been invested in the club.
"They’ve all been invested to strengthen the on-pitch and off-pitch experience. We want to come out of this situation on a front foot. We want to be in as strong of a position as we can going into next season.
"We appreciate that the situation recently won’t have been easy for a lot of people. We appreciate that the supporters, and some in particular will have experienced hardships.
"If those supporters want refunds then obviously that’s there and we will facilitate that for them.
"What we ask, and we appreciate it won’t always be easy, that to the extent they can, hopefully they can see that money is going to be invested in the playing squad and the off field infrastructure of the club and that is being done to get us into as strong a position as possible going into the new season and seasons beyond that as well.
"We do appreciate that it will be difficult for supporters and in those situations we will seek to provide refunds."
The new season is set to start in August although the date hasn't been officially confirmed. It's likely that it will begin behind closed doors but Robertson has suggested that a small number of fans could see the games inside the stadium.
The Rangers managing director also revealed that the Betfred Cup is likely to be pushed back until October or November for a start date.
League games will be on Sky Sports and a deal was struck between the SPFL and the broadcaster to allow clubs to stream games to supporters on their own TV channels.
And Robertson has promised that will be made available to all season ticket holders for free.
He added: "The detail is still to come together but we’re very conscious of the fantastic backing we’ve had so far with season ticket sales.
"It really has been incredible when you consider everything going on and that’s allowed us to do things like the Ianis Hagi deal and other deals going forward as well.
"In terms of the streaming, we will ensure that every season ticket holder has access to Rangers home matches.
"That’s regardless of whether you are a Sky Sports subscriber you’ll get RangersTV and we’re conscious that we need to get value for fans who have got season tickets.
"We’re working on the basis that the season will be starting at the beginning of August, that will depend on the government restrictions, but it’s looking at the beginning of August.
"That will probably be behind closed doors initially but maybe with small crowds. I know there’s a lot of work going on with that side of things."