Great Britain

Netflix BACK after ‘error message’ locked users out of app for two hours

NETFLIX is back online after users were locked out of their apps by an error message for two hours today.

The surprise outage (confirmed to The Sun by Netflix) on Thursday meant that users were unable to watch their favourite TV shows and movies.

Netflix down – what happened?

Thousands of users complained about Netflix not working.

The outage seemingly began at around 1.30pm on Thursday afternoon UK time – and 8.30am New York time.

But Netflix confirmed that its systems were working again around two-and-a-half hours later.

According to Down Detector, the app was offline across Europe and some parts of the USA.

However, most of the USA's Netflix customers were only just waking up, so the scale of an American outage is not yet clear.

The app was offline for around two hours.

Netflix not working – what were users saying?

The majority of users complained that video isn't streaming.

Others reported issues connecting to the service altogether.

And a large number of users moaned that they can't log in to Netflix.

The Sun was able to confirm the outage: attempts to play video caused an error message.

The notification read: "Error – Cannot play title. Please try again later. (MSL:5003;)."

Netflix outage – was there an official response?

Netflix admitted it was aware of the issue and said it was working to resolve it.

A Netflix spokesperson told The Sun: "We're sorry for the inconvenience and we're working to fix this as quickly as possible."

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In a later statement, a Netflixed spokesperson confirmed that the issue had been fixed.

“Some of our members were unable to use Netflix for approximately two hours today," Netflix told The Sun.

"This issue has now been fixed. We're sorry for the inconvenience this caused."

We've asked Netflix if there are plans to compensate users, and will update this story with any response.

During the outage, the official Netflix server status page confirmed that users were unable to stream video.

It says: "We are currently experiencing issues streaming on all devices.

"We are working to resolve the problem. We apologise for any inconvenience."

There is currently no official time for when service will be restored.

Netflix's Marriage Story starring Adam Driver and Scarlett Johnasson

Use Netflix on a computer or laptop? Try these useful shortcuts

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In other news, Netflix recently raised prices in the UK after a similar hike in the USA.

Check out our guide to secret Netflix codes that unlock hidden TV series, genres and movie categories.

And, use this Netflix trick to make sure you see fewer rubbish films.

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