A mum has demanded the CEO of Lidl to investigate after she was told off in the back room.
Ana Palmer claims she was forced to endure a telling off by supermarket management after she posted about her experience on Facebook.
The mum-of-one had written about her ordeal on the social media website and had posted about her visit just before Christmas at the Tavistock branch.
Ana went shopping and was stopped at security, with her bags searched, reports PlymouthLive.
She claims she was told it was due to an increase in the presence of mystery shoppers – who visits a shop or restaurant in order to assess the quality of the goods and services.
She was shocked by the episode so decided to post about what happened on the Tavistock Parish Facebook page.
The distraught shopper covertly recorded the conversation with the member of staff, which she shared with PlymouthLive.
In the recording, the staff member tells the mum: "I would ask you not to directly put abuse about a young woman on the shop floor who you upset by doing that."
Since Ana made national headlines, she says she still hasn't had a resolution and a Lidl spokesperson has confirmed an investigation is still "ongoing".
An email exchange between Lidl and Romanian-born Ana shows a customer service worker for the chain's response to her complaint.
The email says Lidl is "extremely sorry" to hear about the incident and apologised for her experience. The email further explains that cashiers are expected to check trolleys to make sure there aren't any products that haven't been scanned, and to "minimise the impact of stock leaving the store unpaid for".
But glam mum Ana says she is "shocked" at the response she received.
She said: "I have clearly asked for further details of the investigation and their email begs to wonder, was there ever a thorough investigation?
"Is it OK for their staff members to approach customers randomly and take them to the back of the store for questioning and accusations?"
A spokesperson for Lidl said: "The investigation is still ongoing, but once it is complete we will update the customer directly."
But the Boots worker wants her voice to be heard - by none other than Lidl's CEO Christian Härtnagel.
She has penned a letter to the big boss, saying that she "loves the products" in the store, and wants to continue to shop there, but she wants action to be taken.
She added that she still has the voice recording of the incident if the CEO would like to hear it.