A woman says Legoland has discriminated against her teenage brother with autism for refusing to provide him a disability fast pass.
Lauren Bond says she will now have to spent £200 on passes for herself and Ryan, 16, who is left distressed and overwhelmed by busy queues.
The theme park in Windsor, Berkshire, say he must prove he is receiving Disability Living Allowance (DLA) or higher rate Personal Independence Payment (PIP) before getting a pass. Lauren, who is taking her brother to Legoland along with her partner in May said staff have not shown any compassion and are treating him differently because he is not physically disabled.
She said: ‘Ryan loves going on days out, but he can’t cope with queues. The crowds are too much for him. We took him to the Polar Express and he threw up and passed out while waiting.’
DLA is only available for those under 16 and Ryan is currently in the process of applying for PIP, so is unable to meet the theme park’s criteria for passes.
But Lauren, from Hull, East Yorkshire, fears Ryan will end up in the benefit payment’s middle rate meaning he still could miss out at Legoland.
She added: ‘At the end of the day I see that as discriminating because he has a disability which means he doesn’t understand and the waiting makes him anxious.
‘I’m going to have to pay the extra £200 for the fast track tickets to avoid my brother passing out from over stressing. I’ve already paid £480 for the weekend.
‘Thanks Legoland for your pointless compassion and understanding and also basically admitting he can’t have one because he isn’t physically disabled and needs more evidence for his autism.’
The theme park have said they will accept a GP’s letter, but Lauren says she does not go to the doctors regularly as has no health conditions.
She said: ‘How can they discriminate the children with learning disabilities who don’t have anything else to prove it because of how the system is?
‘They need to take a course in autism and have a better understanding on how the system works. They are discriminating against this kind of audience.
‘He is mad on Lego, he builds things from films that Lego don’t even make like the tin tin adventures where the ships collide and swing across the deck. He really wants to go.’
A spokesperson for the theme park said all applicants for the Ride Access Pass scheme must supply approved documents such as letters from doctors, specialists or professional bodies who can prove their disabilities.
She added: ‘A Blue Badge along with an additional form of photographic identification can also be supplied.
‘Guests who aren’t able to claim DLA or PIP due to their age, can request and supply us with a letter from their GP or consultant, dated within the last two years, to support their application.’
The spokeswoman said it ‘may be more convenient’ for over 16s like Ryan to use a doctors letter instead.
She added: ‘All of this was made clear to Ms Bond by the Legoland Windsor Resort as part of our correspondence with her the at the time.’
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