Residents in Lancaster and Morecambe have been forced to use portaloos and some have sewage in their gardens following a deluge of rain brought on by recent storms.
In Wednesday's full Lancaster City Council meeting, the full effects of Storms Ciara and Dennis were discussed as councillors questioned how to help those frequently affected.
Council leader Erica Lewis thanked members for going ‘above and beyond’ to help residents in the aftermath of recent downpours.
A report she read out during the meeting at Morecambe Town Hall said that communities are becoming ‘increasingly frustrated’ by response times - but that the council isn’t the lead authority when it comes to any action.
“City councillors have gone above and beyond ,” she said at the meeting. “They have been emptying gullies and delivering portaloos to residents who can no longer use their own toilets as water tables are so high.
“I know some have built a door for one of my residents.”
Coun Lewis said that there is a ‘shocking lack’ of connectivity between authorities who are employed to deal with flooding events.
“The flooding doesn’t trip levels for any funding from the government,” she added. “But there are residents and businesses who repeatedly flood.
“Where is the funding to help residents become more resilient? They need help to do it.”
Councillor Malcolm Thomas, Conservative member for Bolton and Slyne, said that members need to come up with a solution to make it easier for residents to contact the relevant authorities during the floods.
“There are properties which have water in their houses,” he said. “There are gardens with sewage floating about.
“What I do find issue with is that the residents find it difficult to get communication with all of the agencies who have responsibility for clearing water.
“I would like it if our environment group could connect United Utilities and the Environment Agency with residents.
“People are looking for some answers. I would like to make sure that residents can get through to these agencies immediately.”