More than 100,000 homes in Scotland lost power on Friday night due to severe damage caused by Storm Arwen after the Met Office issued a rare red weather warning for wind in the east of Scotland and parts of England.
On Sunday, Scottish Southern and Electricity Network (SSEN) confirmed that around 32,000 households were still without power and many may not see their electricity restored "for several days".
Mark Rough, director of customer operations at SSEN, said the storm was "one of the most significant weather events we have experienced in decades". He said the damage caused by Storm Arwen is three times greater than that experienced by his team due to the Beast from the East in 2018.
The utility firm urged customers whose power is down, particularly those in rural and isolated communities, to make "alternative arrangements where possible".
It also advised vulnerable customers and those who are concerned about a neighbour or relative in an isolated, rural community to call SSEN on 105.
If you have been affected by power cuts caused by Storm Arwen, you may be able to claim compensation of up to £700 if the electricity or gas supply to your home has gone off.
Who is my supplier?
Power in Scotland is supplied by SSEN and Scottish Power Energy Networks, the National Grid supplies England and Wales. Find out your supplier here.
Power cut compensation
Customer guidance around prolonged power cuts on the SSEN website states: “We award compensation in line with Ofgem's Quality of Service Guaranteed Standards. Ofgem provides us with guidelines in which circumstances we should pay compensation to customers, and we follow this.”
How much you are eligible to claim compensation under the Guaranteed Standards depends on a number of factors, including:
Compensation for power cuts in severe weather
When you can claim depends on how Ofgem categorise storms in severe weather.
If the power was off for 24 hours (Storm Category 1) or 48 hours (Storm Category 2) - Ofgem checks and verifies storm categories.
Storm Category 1
Storm Category 2
How much could you get?
You can claim:
You can get a further £70 for each additional 12 hours of being off supply, up to a total of £700.
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How to claim
You must claim within:
Make a claim through your local network company - they are responsible for fixing power cuts and responding to claims.
The Powercut 105 website also has advice on what to do in a power cut, find out more here.
For more information on the compensation under the Guaranteed Standards, visit the Ofgem website here.
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