Great Britain

Furious Britons slam travel firms for 'dragging heels' on COVID-19 holiday repayments

Social media has been flooded with complaints claiming budget airlines are dragging their heels over holiday repayments. The news comes as EasyJet has grounded its entire fleet of 344 aircraft.

Easyjet has waived the fees for changing flights and is offering vouchers for future travel.

The airline has removed the “refund” button from its website and is directing customers to a busy call centre.

However, money is tight for the thousands of Britons who have lost their jobs due to the coronavirus crisis.

Now, a number of holidaymakers have aired their grievances online, saying they need the money now.

Airline

Holidaymakers have hit out at travel firms online as they battle to get refunds for Easter breaks (Image: GETTY)

Masks

Social media has been flooded with complaints claiming budget airlines are dragging their heels over holiday repayments (Image: GETTY)

One twitter user revealed even those in the most at risk groups are being refused a refund from some travel companies.

One travel agency cancelled a booking from a 76 year old pensioner and "refused a refund" according to the user.

They said this means "the loss of £300, which the pensioner cannot afford."

Moreover, many are worried travel firms offering credit notes could go under taking their money with them.

JUST IN:Britain on the road to COVID 19 recovery - next few weeks are critical

Coronavirus mask wearer

Money is tight for the thousands of Britons who have lost their jobs due to the coronavirus crisis (Image: GETTY)

Some twitter users have even accused firms of using customers money to "shore up their business".

Another user said: "We have been waiting 2 weeks and they can't even give us a date.

"Are they using customers' money to shore up their business?"

However, airlines and officials are currently focused on getting tens of thousands of Brits stranded abroad home.

Coronavirus mask wearer

Easyjet has waived the fees for changing flights and is offering vouchers for future travel (Image: GETTY)

Coronavirus mask wearer

Even those in the most at risk groups are being refused a refund from some travel companies (Image: GETTY)

The first repatriation flight from Peru landed in London on Monday, with two more planned later this week.

Almost 300 Brits returned home from Mexico yesterday, the final flight repatriating 45,000 Tui holidaymakers.

Tui has now grounded its fleet of 58 jets.

Meanwhile, NHS England's medical director has said the next few weeks will be critical in Britain's recovery from the impact of the coronavirus pandemic.

Social distancing

Social distancing (Image: EXPRESS)

Professor Stephen Powis said here are "green shoots" signs that the rate at which people are becoming infected with Covid-19 is slowing.

However, the expert warned Brits aren't 'out of the woods' just yet and must stay home.

Professor Stephen Powis said the next few weeks are critical in terms of seeing how the UK epidemic would pan out but there were signs of a plateau in the infection rate.

It comes as critics said not enough was being done to test NHS frontline staff quickly enough.

Coronavirus mask wearer

Many are worried travel firms offering credit notes could go under taking their money with them (Image: GETTY)

Speaking at the daily Westminster press briefing, Prof Powis told reporters: "We have had a rise in the number of new UK cases but recently there is a little bit of plateau.

"It's really important not to read too much into this. It's early days, we're not out of the woods, we're very much in the woods.

"The number of infections is not rising as rapidly as it once was.

"So green shoots, but only green shoots and we must not be complacent and we must not take our foot off the pedal."

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