Some families are still waiting for refunds from the Reindeer Lodge after their Christmas opening weekend was cancelled.

The attraction was closed on Saturday, November 30 and Sunday December 1 last year due to problems with the mains water supply, with dozens of families being turned away at the entrance.

The company, based at Black Meadows Farm in Leeswood, Mold, told customers at the time that they would receive a full refund or could reschedule their visit and said today that refunds are still being processed as they are made aware of them.

However the ECHO has been contacted by customers who still have not received a refund more than two months later.

The Reindeer Lodge posted this statement on Facebook in December 2019

Lauren Marie, 31, from Bootle, bought tickets for around £50 and despite contacting the Reindeer Lodge by calling, email and through Facebook, she has received no response.

The mum-of one planned to take her baby daughter Autumn and her grandparents to the Santa's Grotto on the opening weekend but received an email to say it had been cancelled.

She told the ECHO: "I wanted to do something to celebrate Autumn's first Christmas with them, but got the email the night before just by chance.

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"I requested the refund back in December and was told it would be within my account in seven days, since then any follow up emails have been ignored, no one answers the phone when you call, so I took to commenting on posts and messaging them on Facebook, which they have never answered."

The 31-year-old added: "I decided to tag Liverpool Echo in a post I was commenting on asking them to respond to my refund request and later on that night I realised they had blocked me instead.

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"Up until then I had started to wonder if they were just not open for business and that was the reason I couldn't get through to them but to take the time out to block me rather than respond to messages I think is pretty appaling.

"I appreciate that they are a small business but I can only assume that they wish to give a biased view to their company by not having the Liverpool Echo tagged onto negative reviews."

We were also contacted by Julie Lewis who found out through Facebook that the Reindeer Lodge would not be open on the day of her visit.

The 56-year-old mum from Shropshire had planned to visit on November 30, 2019 with her family including her eight-year-old son who has hidden disabilities.

She told the ECHO: "On Facebook it stated all those with tickets had been contacted.

"It also stated that you needed to email them in order to transfer [to a different date] or get a refund.

"I have also tried ringing on numerous occasions but it just goes to a recorded message you press any option I have tried them all it then goes to another recorded message and never gets answered."

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After contacting the Reindeer Lodge and providing the customers' details, the ECHO now understands that both customers have been contacted by the company to organise a refund.

The Reindeer Lodge emailed the following response: "The Reindeer Lodge is closed at this time of year as it is only as seasonal event, however although our office phone lines are closed, emails are still checked weekly.

"We have been made aware of a few refunds that do not appear to have been completed over the winter period which are being processed as we are made aware of them.

"Should any customers find that they have not received their refund for our postponed opening weekend last year, we do ask if they can please email us at [email protected] so we will look into it for them."