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Ms Gachoka (26), and her friend Shanice Agose (27), had gone missing on June 4 after attending a house party in Nairobi’s Westlands area.
After the party, Erica and Shanice used the Bolt taxi application to request a ride to Kilimani. However, when the ride arrived on Rhapta Road in Westlands and they entered the vehicle, the driver threatened them with a hammer and sped off towards Thika.
Before they were rescued on June 11, the two victims had been held captive for about a week as their abductors demanded a ransom of Sh250,000 from each of them for their release.
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On Tuesday, July 4, Erica Gachoka spoke out and called out Bolt for “facilitating a space where perpetrators can easily find and meet their ‘victims’.”
“Everything’s been really messed up: kidnapping, shallow breaths and life. But all the love x care x concern!!!
both seen and unseen 😭😭💙 my heart is full and filling softly more and more! Thank you to any and everyone that has contributed towards this in thoughts, words, wishes, hugs and all kinds of prayer. I feel it x I’m so very grateful,” she wrote on her socials.
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Erica went on to slam the taxi-hailing company, writing:
“Also, fuck Bolt!!! ~companies that provide/facilitate taxi services should put top priority into keeping their passengers safe! this can look like screening drivers beyond initial registration: check-ins using facial recognition/ two-factor confirmation for continued use etc. I don’t know 🤷🏾♀️ x it’s not my job to know. But I do know that more needs to be done all round ~ even lawmakers could have bare minimum regulations/standards around safety procedures for such companies to operate.”
She went on to tag Bolt Kenya on her post, telling them to do better.
“@bolt_kenya You get customers where they need to be; you benefit financially; there’s a level of ‘ trust ’ that needs to be maintained for that exchange to continue. Do better or get out, because right now you’re really just facilitating a space where perpetrators can easily find and meet their ‘victims’ 🤢🙄,” Erica wrote.