In its ongoing review of airline refund policies, the Civil Aviation Authority (CAA) has found that "only a minority group of airlines have been consistently providing consumers with refunds in an acceptable time frame."
The review, which began in May, is considering how airlines are handling refunds for flight-only bookings during the coronavirus pandemic.
The CAA published an update of the review yesterday. Of the 18 airlines it has contacted, it said all were now paying refunds to customers.
The CAA added: "We have noted a marked improvement across most airlines since our review commenced. We expect this direction of travel to be maintained."
Airlines were grouped into three categories based on performance: acceptable performance, requiring transparency improvements and requiring processing time improvements. Those falling under the second category are being given a short period to make improvements before the CAA gives a definite view on their performance, those in the third have been asked to provide commitments to speeding up refunds.
A further update on the review will be published later this month.