United Kingdom

Travel latest: Fury and confusion over air bridge fiasco

In its ongoing review of airline refund policies, the Civil Aviation Authority (CAA) has found that "only a minority group of airlines have been consistently providing consumers with refunds in an acceptable time frame."

The review, which began in May, is considering how airlines are handling refunds for flight-only bookings during the coronavirus pandemic. 

The CAA published an update of the review yesterday. Of the 18 airlines it has contacted, it said all were now paying refunds to customers. 

The CAA added: "We have noted a marked improvement across most airlines since our review commenced. We expect this direction of travel to be maintained."

Airlines were grouped into three categories based on performance:  acceptable performance, requiring transparency improvements and requiring processing time improvements. Those falling under the second category are being given a short period to make improvements before the CAA gives a definite view on their performance, those in the third have been asked to provide commitments to speeding up refunds. 

A further update on the review will be published later this month. 

Football news:

Sergio Region: Sevilla are determined to win the Europa League. We want to win everything we can
Well, about the game with Olympiacos: We did a great job. I watched the match Sevilla-Roma, now I will review it
In the 1/4 final of the Europa League, Bayer will play Inter, Manchester United-with Copenhagen, Wolverhampton against Sevilla, Shakhtar-Basel
Pep Guardiola: Getting children back to school is more important than spectators at stadiums
Raul Jimenez has scored 37 (27+10) points in all competitions this season. Best result in the Premier League alongside de Bruyne
Sevilla has won the Europa League or the UEFA Cup after reaching the 1/4 final on the last 5 occasions
Arsenal are laying off 55 employees, although they have persuaded the players to cut their salaries so as not to fire anyone. The team was disappointed