United Kingdom

Tesco apologises for taking payments from petrol station customers months after they bought fuel

Tesco has apologised after taking some payments made at its petrol stations up to four months after the transactions were first made, it has emerged.

Shoppers who have incurred bank charges due to the delays should ask the supermarket giant to reimburse them, said MoneySavingExpert.com (MSE).

The website reported that one reader had contacted them over the past weekend to say they had been charged £30 the previous day by Tesco for petrol bought on October 26.

Tesco has apologised after taking some payments made at its petrol stations up to four months after the transactions were first made, it has emerged. (File image)

Above, some of the furious customers who have vented their frustration on Twitter. Shoppers who have incurred bank charges due to the delays should ask the supermarket giant to reimburse them, said MoneySavingExpert.com

MSE, founded by consumer champion Martin Lewis, said it had seen people reporting other examples of similar incidents.

The supermarket told MSE that a technical issue meant certain payments on both debit and credit cards during October, November and December 2020 were not taken at the time - and in some cases were debited two to three months later.

The money-saving website previously reported on a similar situation with Tesco taking delayed payments back in 2018.

Helen Knapman, assistant news and investigations editor at MSE, said: 'It's unacceptable of Tesco to hit people with payments months down the line.

'If you're operating on a tight budget and you're suddenly hit with an unexpected bill, it can be a disaster financially.

'There's a real risk some shoppers will have racked up bank charges as a result. 

'If you've been charged by your bank, make sure you claim the money back from Tesco.'

A statement given by Tesco to MoneySavingExpert said: 'We appreciate this may be inconvenient for some customers and we are very sorry to anyone affected by this.'

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