United Kingdom

Former Domino's manager reveals how to get free food with wrong order policy

A woman claiming to be a former Domino's manager has revealed the pizza chain's wrong order policy that can help savvy customers get free food.

Clarissa Hitchcock, from Canada, who worked for Domino's for around 10 years, said the restaurant has the 'best policy ever' when it comes to getting an order wrong.

In a TikTok video, she claimed that if you receive the wrong food, Domino's will provide the correct dish as well as something extra, giving sneaky diners a way to nab free meals.

Her top tip came in response to a prompt from @annaxjames, who asked: 'If you have worked for a large corporation like a chain of a restaurant or retail place, I want to hear all of the secrets that only employees would know.'

Clarissa Hitchcock (pictured), from Canada, who worked as a Domino's manager for around 10 years, said the restaurant has the 'best policy ever' when it comes to getting food wrong

To which, Clarissa explained: 'Ok, so I worked at Domino's as a manager for about a decade and they honestly have the best policy ever if your order is wrong. 

'And this works even if your order is not wrong because as part of their policy, they're not allowed to ask for the pizza back, or for proof or anything like that.

'So here's what's gonna go down: You're gonna call and you're gonna say "Hey, this is wrong with my order" and they have to do three steps.

'First they have to apologise to you, then they have to give you exactly what you want and then they have to give you something extra.'

In a TikTok video, Clarissa revealed that if you receive the wrong food, Domino's have to give you the correct dish as well as something extra (pictured, Domino's pizza)

Clarissa quipped that saying your order is wrong is a great way to get some 'cheesy bread' if you are a bit 'tight on cash' and cannot splash out on the starter as well.

But she was quick to add that although it is a good one-time fix, if you complain too many times and Domino's think you are lying, then they will put a 'note on file' which could result in getting 'blacklisted'.

Alongside the TikTok video, Clarissa captioned: 'yes it is v embarrassing I worked my high school job for a decade but...'

More than 500,000 people watched the clip, with hundreds commenting to share their own experiences with the policy. 

But Clarissa (pictured) was quick to add that if you complain too many times and they think you are lying, then Domino's will make a 'note' which may result in getting 'blacklisted'

One person wrote: 'They got my order wrong once and instead of just replacing just the pizza they got wrong, they resent my whole order, free food.'

While another shared: 'I once got four XL pizzas because of this, totally on accident honestly.'

And a third said: 'They've got my order wrong multiple times I wish I knew this.'

Another person claiming to be a former Domino's employee backed-up Clarissa's claims.

They wrote: 'I worked there for three years and can confirm this is true. Especially taking notes on how many times a customer does this'

One customer claimed that they did not receive such service, but Clarissa insisted if they contacted the corporate office via an online form, they would be given 'free coupons' and potentially store 'credit'.

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