United Kingdom

Commonwealth Bank outage on Friday leaves fuming customers without access to their money

An unexpected outage left hundreds of Commonwealth Bank customers without access to their money on Friday night.

Customers were spamming the bank with angry messages on social media after discovering they were unable to log into online banking.

An error message began cropping up for people trying to use the Netbank App and Website at around 6pm on Friday. 

'Error, we are currently experiencing technical difficulties. Please try again later or call us on 13 21 21,' the message read. 

An unexpected outage left hundreds of Commonwealth Bank customers without access to their money on Friday night (stock image)

Others claimed they weren't able to use their bank cards. 

Commbank confirmed it was investigating the issue in a post on Twitter.

'We're aware some customers may be having difficulty accessing our services. We are urgently investigating and apologise for the inconvenience to your Friday evening. We will continue to update you here,' Commbank wrote.

The bank suggested the error had been resolved an hour later, but not in time for some residents needing access to their cash in Victoria. 

An error message began cropping up for people trying to use the Netbank App and Website at around 6pm on Friday

'I had to pay for my food im in Victoria. we are in curfew it's already 7:35pm I can not pay I can't use atm what should I do. If I'll not get food my gonna girlfriend kill me or if I stay here I'll get 1652$ fine for breaching curfew rules,' one man wrote.

'Curfew here in Victoria starts in 30 mins and I have no way to pay for food nor have any food in the fridge... Omg this is not good!!' another wrote. 

One customer described the chaos of finding out they had no way to access money to buy their goods in the midst of a heavy downpour

Another customer said they were unable to access a vital payment they were expecting

One customer described the chaos of finding out they had no way to access money to buy their goods in the midst of a heavy downpour while their pregnant wife and toddler waited for them in the car.

'Friday evening/heavy rain/pregnant wife and a toddler on car/ walking back and forth between shop and car isn't a joke!! it was chaos and nothing worked card/phone/mobile app; finally had to call a friend who had cash to help me,' they wrote. 

While another said she would be unable to feed her kids as a result of the outage.  

'This is just embarrassing. I'm sitting out the front of the supermarket waiting for the phone or app.. I can't feed my kids because I'm trying to and can't transfer MY MONEY FROM MY ACCOUNT.. Get it together,' she wrote.

Commbank confirmed it was investigating the issue in a post on Twitter 

The bank advised customers to contact their customer service number if they continued to experience issues.  

'Services are starting to return to normal as we urgently work to resolve this issue. We're sorry to have interrupted your Friday evening. If you are still experiencing issues, please contact us, or drop us a direct message here on social,' Commbank wrote.

Daily Mail Australia has contacted Commonwealth Bank for comment.  

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