Great Britain

When does my Sky Sports subscription unpause, and do I need to do anything?

SPORT is very slowly getting back on its feet as countries emerge from coronavirus lockdown.

Football is seemingly back on the menu here in England, with the Premier League set to restart on Wednesday, June 17.

With no fans allowed into stadiums for the foreseeable future, the beautiful game will only be accessible through your TV for the time being.

Top-flight matches are set to be shown on Sky Sports, Amazon Prime, BT Sport and the BBC.

When does my Sky Sports subscription unpause?

With all sport suspended during the height of the lockdown, Sky Sports put a pause option on customers accounts.

This allowed sport fans to temporarily suspend payments for their chosen sports package, while still having access to all the channels.

With the news that the Premier League is returning - along with La Liga and Serie A - Sky Sports are set to start lifting the pause in June.

The plans were originally revealed by Sky staff on its community forum.

A spokesperson said: "We are beginning the process of returning paused sport customers to billing, which requires sufficient time to communicate and implement fully.

"Should the live sport schedule change significantly, then we will absolutely look at alternate plans – no customers will be charged until mid-June at the earliest."

And it was announced on May 28 that Sky would start billing some sport customers again from June 19 - providing live sport does indeed return as planned.

If there are any changes to the proposed sport schedule before then, it is likely Sky would push that date back.

And if you pay for an individual sports pack then Sky won't charge you if that sport hasn't resumed.

Do I need to do anything?

Customers had to apply to pause their account either online or over the phone, which left some waiting hours in a queue.

That won't be a problem as Sky start to return things back to normal.

Your bill will be adjusted automatically without the need to contact Sky, unless you wish to change your subscription before the charge kicks back in.

Sky Sports customers who get via TalkTalk or Virgin Media have also been able to pause their subscriptions, with details on how they proceed yet to be announced.

Nick Baker, TV expert for USwitch.com said: “Sky says that customers won’t be charged anything before mid-June, but it’s naturally disappointing that some consumers have had to find [on their forums].

"Sky Sports won’t be able to offer the depth and breadth of football, golf, cricket, F1 and other sports that fans expect for some time.

“Many customers may feel hard done by if they have to pay full price for a service that isn’t what they signed up for.

"If you are not happy, raise your concerns with Sky in the first instance.”

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