The energy crisis continues – as various other UK crises, including the fuel shortage, rage on.

Six energy suppliers have gone bust in September alone, and millions of us are due to see energy bills go up by an average of £139 a year.

More firms are expected to go under, as global gas prices soar – while some families will be forced to make a heartbreaking choice between food and heating over the winter months.

It’s a sorry state of affairs, and especially frustrating to learn your energy supplier has been affected.

If they have, don’t panic. Here’s everything you need to know.

What to do if your energy company goes under

Firstly, it’s not expected that anyone will lose electricity or gas to their homes.

The UK government has an energy regulator, Ofgem, which ensures a certain level of protection for consumers.

Usually, the failed energy supplier will transfer you to a new, not-failing one – and you won’t need to do anything to make this happen.

It should be a fairly seamless process, and you should be notified when the switch has happened.

As Ofgem explains in a blog post: ‘When suppliers exit the energy market, they will usually arrange to transfer their customers to another supplier through a trade sale.

‘Ofgem has a range of powers we can use to step in and protect households and businesses when suppliers leave in an urgent or unplanned way, for example due to serious financial difficulties.

‘These provide a safety net, ensuring you are seamlessly transferred to a new energy supplier with no disruption to your energy supply.’

If your provider has gone bust, see if a new supplier has been chosen for you (yet) on the Ofgem website.

Note that you won’t get to choose this new supplier, nor the new ‘special’ contract you’re placed under – so you may be looking at a slight price increase.

But Ofgem has a price cap on default tariffs, meaning they can’t go wild and charge you whatever they want.

The price cap goes up on October 1 by £139 – to a maximum of £1,277 a year for customers paying by direct debit.

That said, if you don’t like your new supplier or prices, you can decide if you want to switch – but Ofgem recommends you wait to switch until the new supplier has been fully confirmed.

If you do decide to research a better deal, you could get your energy bills as much as £250 under the yearly price cap, according to This Is Money.

There are more than 50 suppliers in the UK – check price comparison sites to find out which one can you offer you the best price.

You shouldn’t lose any existing credit you had with the old supplier, either. You’re entitled to get that back.

Finally, Which? helpfully suggests that, when you find out your energy company has gone under, take meter readings immediately and get a photo of them if possible.

They may come in handy, if you’re contacted by your old or new supplier at any point.

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