Many Scots have been left without TV or the ability to stream today following a Virgin Media IT outage.

Customers are having trouble with their television as well as being unable to stream, reports The Mirror.

Around 63 per cent unable to watch the TV, 18 per cent having streaming issues and 19 per cent reporting that both were down.

The outage has been reported throughout the country, with a number of hotspots including Scotland's largest city, Glasgow.

Customers took to social media to raise the issue with Virgin Media.

One said: "Why have I lost all my TV programmes , why is your website showing not available and why is your helpline permanently engaged or asking me to call back later?"

Another said: "When are Virgin going to stop messing around with my internet. I am getting sick of it resetting on nearly a nightly basis. "

One Virgin Media customer, John, told The Mirror: "Same issue in Wakefield. No TV channels available and unable to check service status on website."

A Virgin Media spokesperson said: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”

Virgin Media last had a widespread outage in September - but for its internet service.

Hundreds of customers reported problems with the internet giant at the time, according to the DownDetector website.

Most of the reported issues were in and around London, Manchester, Birmingham, Glasgow and Belfast.

You can get compensation if you have an service outage, but only if it is down for at least two days.

In April 2019 new rules came in strengthening consumer protection for service outages and missed appointments.

The automatic compensation scheme offers a fixed amount of money back for loss of service, missed appointments and delays to the start of a new plan - and Virgin Media is one of the firms signed up to it.

But for compensation to be paid, the service needs to be down for two full days.

When automatic compensation is paid out

According to Ofcom, if your broadband or landline service stops working, you need to report the fault to your provider.

If the service is not back after two full working days, you will start receiving compensation automatically.

You get an initial £8 after the first two days, then £8 a day it's still not fixed after that.

Compensation should be with you no later than 30 calendar days after the loss of service is resolved or the service is cancelled.

The money appears as a credit on your bill unless you agree otherwise.

Providers can offer other forms of compensation of the same or higher value, as long they make you aware of how much you could receive in the form of a credit on your bill.

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