Drivers were left furious after turning up to a coronavirus test centre, only to find there were no staff on a day new measures were announced in the North East.
Health Secretary Matt Hancock announced tougher restrictions across the region on Thursday, including a curfew on pubs and restaurants.
But, as many across the country have found, booking and getting a test for Covid-19 is proving difficult, particularly at Doxford Park, an out-of-town business park in Sunderland, one area affected by the new measures.
People who booked a test there were told they would not be tested, as there were no officials there to inform them.
Some had been turned away on the approach to the centre by security guards, who told them the computers had crashed and to try again later.
Drivers continued to turn up while others sat in the car park working out what to do next, Chronicle Live reports.
HGV mechanic Brad Cockburn, 28, made a 100-mile round trip from Bedale, North Yorkshire, only to find there were no staff, not even a tent or other infrastructure, at the site.
He said: "There's no organisation, it's p*ss-poor performance as usual."
Rob Reid, a 58-year-old cash and carry manager from Sunderland, booked for 3.45pm, only to find there were no staff.
He said: "It annoys me. My concern is about my health and it comes across that the Government is not that concerned, when they are taking bookings on the NHS website and there's nobody here to do it."
Colin Thompson added: "My daughter and granddaughter had an appointment at 3.35pm, we came here, the car park's over
three-quarters full, and nobody's turned up.
"My daughter's been trying to get an appointment for four days to get a test for her and her daughter, so she can send her to school.
"This is absolutely a joke, it's diabolical."
Regulations for the local restrictions in Northumberland, Newcastle, North and South Tyneside, Gateshead, Sunderland and County Durham were published by the Government on Thursday evening.
From midnight, residents in these areas are banned from socialising in homes or gardens with people outside their own households or support bubble.
Food and drink venues will be restricted to table service only and leisure and entertainment venues are required to close between 10pm and 5am, although takeaways will still be able to provide home deliveries during these times.
The changes, which run alongside the England-wide six-person limit on social gatherings, are to be reviewed by the Health Secretary every two weeks.
Almost two million people in the North East will be subject to the restrictions, officially announced by Matt Hancock in the House of Commons just before lunch on Thursday.
The leaders of seven local councils had previously written to the Government asking for additional measures to be put in place.
Mr Hancock said: "We've seen concerning rates of infection in parts of the North East.
"Sunderland, for example, now has an incidence rate of 103 positive cases per 100,000 population.
"And in South Tyneside, Gateshead and Newcastle, figures are all above 70."
Labour MPs in the North East welcomed the new measures outlined by Mr Hancock, while urging the Government to work better with local councils.
In a joint letter to the minister, they said: "We do (...) believe that this must be done in close collaboration with local authorities,
who must have access to all appropriate information, data and support in order to make the best decisions for their areas."
Mr Hancock's announcement came after measures in the likes of Greater Manchester and Birmingham were put in place in a bid to address rising rates of infection.
Police said they will enforce the lockdown measures as a last resort.
Superintendent Steve Long, of Durham Constabulary, said: "The Government has announced that further local restrictions are necessary in addition to those already in place nationally.
"We would like to thank the vast majority of people who have taken personal responsibility, done the right thing and stuck to the
guidance over the last few months.
"Our officers will continue to engage with the public, explain the new regulations and encourage people to act responsibly: only then will we move to enforcement as a last resort."