A British holiday rep has claimed EasyJet has ‘abandoned’ her and her heavily pregnant friend amid the coronavirus pandemic.
Alana Swadkins, 27, is worried she will not get back to her home in Birmingham for months after her flight to Manchester on April 3 was cancelled.
The Tui rep flew out to Dalamanon on March 10 for a holiday with her friend Natalie, who is 31 weeks pregnant.
But as the global Covid-19 situation worsened just two weeks into her trip she attempted to contact the airline to find out if they would need to change their £90 flights.
Alana claims a customer service representative assured her the flight would stand as it was leaving the country and not entering.
Alana said: ‘They explained if there was change they would contact us immediately and we could either get a refund or a repatriation flight would be on instead.
‘Because I work for Tui, I was aware that they had a repatriation flight on Monday, March 23, that I could have boarded but they once again explained there was no need to worry.’
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Alana said she got worried after hearing rumours repatriation flights were stopping so tried contacting EasyJet again.
She added: ‘There is no communication from them whatsoever about what’s happening – yet they have taken our money and still allowing others to book on to our flights.
‘We don’t know when we will be able to get home or how long we will be stuck here.
‘My friend, Natalie, is also 31 weeks pregnant and she will go over
the safe-to-fly requirement the longer we are here – it is not ideal.
‘We really are struggling to think of any other way for us to get back.’
The pair are only on a 90-day visa and cannot apply for a longer-stay permit due to the lockdown in the country.
Easyjet said due to the Covid-19 outbreak it was not operating any rescue flights to or from Turkey.
A spokesman said: “We’re sorry to hear of these passengers’ experience.
‘Due to ongoing restrictions that continue to be implemented by authorities as a result of Covid-19, we are currently not operating any rescue flights to or from Turkey however we remain in contact with the UK government and have offered to operate repatriation flights where needed.
‘Where we have been required to cancel flights as a result of travel restrictions, we have been committed to getting customers home as quickly as possible and so we have worked hard to operate a programme of more than 600 rescue flights so far, bringing over 45,000 customers home since travel restrictions have been implemented.
‘We advise anyone who did not book on to the available rescue flights and wants to travel at this time to contact their local embassy for further guidance.’
As of Friday, the number of coronavirus-related deaths in Turkey had risen to 92, while total cases reached 5,698.
Earlier this week the Foreign and Commonwealth Office urged British citizens to return home as soon as possible, but in many cases flights had already been cancelled and borders had been closed.
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