A mum is furious after she only found out her son tried to take his own life at school in a letter 10 days later.
The woman, who is not named to protect the identity of her boy, learned about the heartbreaking incident in a blunt letter from the Child and Adolescent Mental Health Services (CAMHS).
It told her he had "tried to strangle himself" and was "expressing expressing suicidal intent" at Kelvin Hall School in North Hull, Hull Daily Mail reported.
"I was shaking and crying when I opened the letter," said the devoted mum.
"I could not see the words for tears. The first I knew that my son tried to hang himself was that letter.
"It happened on January 17 and I did not get the letter until ten days later.
"Why hasn't anyone come to me? I am his mum, I gave birth to him, he is my baby boy.
"This is my son's life we are talking about but no one bothered to tell me.
"No one can explain to me why I was not told. My son was in their care and they didn't have the decency to pick up the phone.
"I couldn't stop crying, my head just went."
This week the 48-year-old received a text from the school asking why her son had been absent.
"So they can text me to ask me why he is absent, but they can't text me to tell me he tried to kill himself?' She said.
"It's an absolute joke."
The mum has since found out the school informed the boy's father.
The parents have been separated for many years however - something the mum claims the school was well aware of.
The boy had gone to live with his dad in December 2019, having lived with his mum his entire life.
His mum still has parental responsibility for him however.
She said: "I was told that the school told his dad, but that's not good enough, the school know we are separated and they know we do not have anything to do with each other because I have kept them in the loop.
"It was up to the school to tell me - it happened at the school, they should have told me and him.
"I rang the school and I said 'I've just found out my son's tried to kill himself in school and I want to know why I wasn't told.'
"I said 'It's disgusting' and she said to me 'do not call me disgusting' and I said to her 'I am not calling you disgusting, I am saying it is disgusting that I was not told.'
"In the end I had to put the phone down because I was so angry."
After calling them, the mum went into the school and asked to see the headteacher.
She claims she has still not managed to make contact a week later however.
The mum says she also feels let down by CAMHS who issued a discharge letter for her son without speaking to her.
Council's social services team - who were also made aware, but also did not tell her what had happened.
She said: "This (speaking out) is my last option, I have tried everything and no one will help me.
"I see things in the paper which are not serious, but this is serious, I am getting nowhere.
"The school told me the head is busy, and I said I understand that, but it has been a week now and no one is helping me.
"I am crying out for help, I have been cut out and I don't know where else to turn.
"I don't want to do this but I have been kept in the dark and this is my little boy we are talking about."
A spokesperson for the school did not deny the accusations, but declined to discuss why the mum had not been told.
He said: "It is not appropriate to comment on individual, sensitive incidents.
"However, I can explain that our school building is a safe learning environment maintained by vigilant, well-trained, experienced staff.
"Kelvin Hall School's Pastoral Team use the most effective communication methods at all times and support our students by engaging and working with relevant, specialist agencies when this is needed.
"All staff take the wellbeing and safeguarding of our students very seriously. The school continues to develop all areas of this vital agenda and following a review of any incident, should there be any lessons learned, these will be acted upon.
"In terms of Safeguarding at Kelvin Hall, Ofsted's most recent report in this area of the school's work was judged to be 'Outstanding'.
"They reported that:'The school’s work to keep students safe and secure is outstanding. The school provides a very cohesive and secure learning environment.
"Students say they feel safe and very well cared for in this school. The structure of the school’s pastoral and care systems is a major factor in ensuring students are safe and well looked after.
"There are clear lines of responsibility for care and students have entire confidence that adults will help and support them. Pastoral and care staff have a wide range of valuable expertise.'"
A spokesperson for CAMHS said: "It is the position of the trust that we do not comment on individual cases, as we prefer to discuss this directly with the families who are affected.
"We always strive to provide the best possible care to the people and communities we serve.
"Patients or their families who wish to raise a concern can do so by contacting our Complaints and Patient Liaison team and we will do our utmost to resolve them.”
For confidential support the Samaritans can be contacted for free around the clock 365 days a year on 116 123.