A Wirral mum was left feeling embarrassed as she claimed a missed bin collection revealed her daughter’s medical problems to a whole street.
Sarah Auger, 44, a business consultant from Wallasey, who suffers from two spinal conditions, said Biffa failed to collect her two general waste bins last week.
The company, which has a waste management contract with Wirral Council, confirmed today that it has now taken the bins.
However, the missed collection caused Sarah great distress.
The mum-of-two lives on Rudgrave Mews, with her 14-year-old son Owen and her five-year-old daughter Tilly.
Tilly suffers from incontinence, which is why the family are allowed to have two green bins. But the missed bin collection meant Tilly's nappies were overflowing out of the bins for all of Sarah’s neighbours to see.
Contacting the ECHO before Biffa collected the bins, Sarah said: “My two bins are full and I am putting bags on the floor as there is no space.
“My neighbours now know my daughter is still in nappies as they are visible through the nappy bags, currently my bins have [approximately] 190 soiled nappies in them, with [approximately] 30 [on show] to the public.
“Our personal problems have been put on show because the bins are not being collected.”
Sarah’s own conditions, which impede her movement, mean she is not able to get to Rudgrave Square, where residents of Rudgrave Mews normally put their bins to be collected.
The Wallasey mum added: “This is having a detrimental effect on myself and my mental health, it's bad enough that my daughter goes through this.”
A spokesperson for Biffa said: "Unfortunately, due to staff absences from Covid-19 this bin collection was missed however we can confirm we have visited the site this morning and collected all of the bins in the area.
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“We sincerely apologise for any inconvenience caused and are working hard to ensure this will not happen again."
A spokesperson for Wirral Council said: "We apologise for the missed bin collection.
“The Biffa crew which normally works in this area had been isolating due to Covid-19 - the crew covering that round were unfamiliar with the area and the specific arrangements put in place to support this family with their bin collections."