A mum who says she was forced to endure a telling off by staff after she criticised Lidl on Facebook wants her complaint looked at by the supermarket's CEO.

Ana Palmer had posted on social media about her experience at Lidl's Tavistock branch just after Christmas.

The mum-of-one said her bags were searched at the branch and she was told it was because of an increase in 'mystery shoppers' - those who assess the quality of goods and services anonymously.

PlymouthLive reports how Ana then turned to the Tavistock Parish Facebook page to post about what had happened.

Ana recorded the conversation without the Lidl staff member knowing, a recording which she shared with PlymouthLive.

In it, she's told by the staff member: "I would ask you not to directly put abuse about a young woman on the shop floor who you upset by doing that."

Ana says that although her bad experience made the national news, she still hasn't had a resolution.

A Lidl spokesperson said that an investigation is still "ongoing".

Romanian-born Ana also shared a customer service email response she received after lodging a complaint.

The customer service worker apologised for the incident and further explains that cashiers are expected to check trolleys to make sure there are no missed products.

They said it was to "minimise the impact of stock leaving the store unpaid for".

But Ana says she's "shocked" by the company's response.

She said: "I have clearly asked for further details of the investigation and their email begs to wonder, was there ever a thorough investigation?

"I have also asked for reassurance that I am not going to be discriminated against whilst shopping in this store and that no other member of this community will ever have to experience what I had.

"What are their complaints policies and procedures, and what steps should the manager follow upon receiving a complaint? Is this the best customer experience Lidl can offer at this store?

"Is it OK for their staff members to approach customers randomly and take them to the back of the store for questioning and accusations?"

Ana adds that she feels "dreadful" at the idea of returning to her local Lidl store.

"I felt intimidated, particularly because for the most of the questioning, he held his arm against the door and thus falsely made me believe that I had to be imprisoned until he had decided to let me leave," she said.

"He did not call another staff member to act as a witness and that made me so frightened, I could feel my heart pounding really fast.

"I feel dreadful about the idea of shopping there and I am avoiding that Lidl store if I can because of what this manager has put me through."

A spokesperson for Lidl said: "The investigation is still ongoing, but once it is complete we will update the customer directly."

Ana, who previously made headlines after flirting with a 'hot man' in Lidl before later issuing a public appeal to find him, says she wants Lidl's CEO Christian Härtnagel to respond to her complaint.

The Boots worker has written to the big boss, saying that she "loves the products" in the store, and wants to continue to shop there, but she wants action to be taken.

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The letter reads: "I am pretty sure that you will agree with me in saying that my voice and my opinion matter to you; and that it is valued individually!

"Is this the best that customer service at Lidl can do in regards to a customer's complaint?

"I absolutely love the products in your stores and have always enjoyed shopping there!

"I would like to know that I can continue to do so safely and without being discriminated against!

"An explanation as to why what happened, happened and whether this incident is in fact a Lidl's standard way of conduct.

"I am absolutely sure that you would agree with me in saying that Lidl was created to enhance the lives of its customers, ensuring that the customers satisfaction is the heart of everything your stores do and by providing quality products at market leading value!

"Would you please, be so kind and respond to my public appeal?"

She added that she will include the voice recording of the incident if the CEO would like to review it.