Martin Lewis has slammed Very after spotting a customer service representative giving out incorrect information to a customer.

The exchange on Twitter caught the eye of the Money Saving Expert after a customer asked @VeryHelpers to help her with her faulty Apple Watch she purchased from Very back in April 2020.

The customer told a customer service representative she needed to return the item in exchange for another, but was told that wouldn't be possible - reports Hull Live.

The customer service representative said: "As the item is outside of our 28-day home approval guarantee period, we would not be able to arrange anything for you today.

"We don't do exchanges. The item will still be covered under a 1-year manufacturers warranty, if you contact the supplier they will be able to help. "

Shortly after the Tweet was sent, it caught the attention of MoneySavingExpert Martin Lewis, who hit back with: "No Very, that's WRONG.

"Gemma's saying her Apple Watch is faulty so your return policy is irrelevant. And its YOUR responsibility not manufacturers.

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"Her STATUTORY rights under the Consumer Rights Act mean faulty items returned within 1mth are due full refund, after that repair/replace."

Martin later said it wasn't the customer service rep's fault for giving the customer wrong information, but blamed the company for ''inadequate training".

He said: "Shop staff get this wrong a lot - not their fault, it's inadequate training.

"Yet if staff are put in the position to man a high profile social media help service I don't think it's unfair to expect them to be trained up in basic retail laws."

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The customer herself also responded to the Tweet from Very, saying: "Not according to the Consumer Rights Act of 2015 "goods should be of a satisfactory quality, fit for purpose and as described", which this isn't as it has an ongoing fault that you do not have an email address or contact service to discuss it with @MartinSLewis?"

Another representative then proceeded to ask her to message them privately.

In a statement a spokesperson for The Very Group, which operates Very, said: “We’ve contacted the customer to say sorry for the service they’ve received and will send a gesture of goodwill to help make up for their experience.

"If an item we sell develops a fault and we don’t have the expertise to establish a manufacturing defect, we put the customer in touch with the manufacturer to establish the cause as quickly as possible.

"If the item is found to be faulty, in line with the Consumer Rights Act, we arrange for it to be repaired or replaced. In this case, our advisor should have supported the customer in doing this or asked the customer to share an existing Apple report confirming a fault.

"We’ve spoken to the advisor to remind them of our process.”