A man who tried to sell his TV in order to pay for food for his family has spoken of his anger at losing out on money at his local Cash Converters.
Charlie Rudkin was left "fuming" after losing out on £300 for the television due to a cracked screen - which he claims was done by the staff.
Mr Rudkin told Hull Live the TV was in "pristine condition" before he wrapped it up to protect it from damage.
However, he says he saw two staff members grip the edges of the telly too tightly while getting it out of the box, which, the father-of-three claims, caused the damage.
However, when he reported what happened to the store manager, the company refused to take responsibility for the damage, offering no compensation.
The 29-year-old says this left him struggling to feed and clothe his young family and pay bills and rent.
"I was working for an agency and was laid off two days before Christmas so me and my family have had no money, no electric and no nappies for our baby or food without the help of a food bank," said Mr Rudkin.
"I've only just got taken on again for a job so in the meantime the only thing that I could think to do was sell our 55" television to make some money as I originally bought it from Cash Converters for around £500 and was told by them that I would get about £300 for selling it back to them.
"I put a bag over the television and polystyrene on it and packed it back in the original box that I bought it in, so there was no way that it could wobble and borrowed £10 off my partner's dad for the taxi to Cash Converters, as I don't drive.
"I got to the store and got in the queue for the screen test but the staff member couldn't seem to get the TV out of the box so he called over a colleague and between them they pulled it out roughly at the corners and then looked at it and said there was a crack on the screen.
"But that was only because they put pressure on it as it was absolutely fine when it went in the packaging.
"I complained but the manager has reviewed CCTV and refuses to do anything or accept responsibility, so now my £500 TV is broken and I've no money to feed my kids aged 13, seven and one, or my partner.
"I'm absolutely fuming".
'I've been left with nothing'
The incident has left Mr Rudkin reliant on a food bank for meals and provisions for his baby while he waits for his first pay packet.
The food bank even provided an old television, with theirs being out of action.
The dad says he is "shocked" about the store's attitude and has contacted Trading Standards about his complaint.
"What Cash Converters have done is absolutely shocking. I tried to sell the TV to feed my family and now I've been left with nothing," said Mr Rudkin.
"They have shown me no remorse about how they handled and broke the TV and haven't even agreed to meet me half way with even 50 per cent compensation.
"Point blank they've just blamed me and I'm so angry about the situation".
What Cash Converters say
Chris Lister, Store Manager at the Cash Converters Hull branch, said: “We’re aware of a complaint made by a customer, regarding a television being damaged in the Hull, King Edward Street store.
“Since receiving the complaint, we have thoroughly reviewed our in-store CCTV and can confirm that our staff safely and securely moved the item, ensuring there was no mishandling.
"The customer watched as the television was removed from its packaging and was always in the presence of both the item and our staff during their visit to our store.
“We’re certain the item was not damaged by any of our team and have relayed this information to the customer."