The three bus lanes in Cardiff where drivers have been fined for travelling through the most have been revealed.
The data has been obtained by Confused.com after they issued a freedom of information (FOI) request for data into bus lane fines across the UK.
The locations of the top three bus lanes which issued the most bus lane Penalty Charge Notices (PCNs) in the city in 2019 were Kingsway outside the Hilton hotel which generated £383,616.40, followed by North Road City Centre with £344,367.41 then Custom House Street (Eastbound) with £324,733.
The insurance firm state that Cardiff has 20 "always on" bus lane cameras which dished out 88,598 PCNs in 2018 and 75,927 in 2019.
However, the council faced a whopping 11,865 appeals in 2018 and 11,399 appeals in 2019.
Confused.com has highlighted how more than one in three motorists in the UK appeal their fines with motorists claiming some bus lane signs are not entirely clear.
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The investigation revealed that a third (33%) of drivers said the process was time consuming, more than one in ten (12%) found it confusing and even a fifth (20%) of drivers did not appeal altogether as it was too stressful.
The research also suggests not all fines are issued fairly in the first place, as three quarters (74%) of drivers paid a reduced fee or nothing at all when they appealed.
Nearly two million Penalty Charge Notices were issued in 2019 by more than 800 bus lane cameras in the UK.
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As part of its campaign the car insurance firm has put together a helpful challenge checklist to help make the appeals simpler.
Talking about the fines across the UK, Alex Kindred, Car Insurance Expert at Confused.com said: "Nearly £60m issued in bus lane fines in 2019 is testament to the fact that bus lanes may be one of the most confusing challenges motorists face on UK roads.
“Clearly drivers want change to avoid receiving a fine for a genuine mistake. It’s only right that some of the money from PCNs is invested back into solutions, such as clearer signage and exemptions for first-time offenders.
“Whilst we wait for councils to consider solutions to our bus lane problem, our challenge checklist should help to make the appeals process clearer if you’ve received an unfair bus lane PCN through the post.
In 2017, hundreds of motorists in Swansea who were fined for driving along a road diversion were able to get their money back.
The U-turn by council bosses in Swansea is thought likely to cost them around £18,000.