Disgruntled guests claimed they had to leave their hotel during the early hours of the morning because of constant noise while other holidaymakers made a catalogue of complaints about the state of the accommodation.

The Norbreck Castle Hotel in Blackpool has received scathing reviews on TripAdvisor after a guest named 'Harry S' claimed it was the worst hotel he had ever visited, LancashireLive reports.

Dubbing it 'HMP Norbreck Castle', Harry claimed that during a July trip to the Britannia-owned hotel, there were groups of children 'smashing things, knocking on doors and screaming' at 2am.

The furious guest claimed his group was woken 'every five minutes', leading them to complain to staff only for nothing for be done.

The review says: "I've stayed in some horrific hotels abroad and this hotel beats the lot of them. Requested a refund at 2am and driving home, that's how bad it was.

"We arrived to the hotel so (sic) find an 'event' on in the lobby, we had to queue an hour to check in. Save your money from visiting Blackpool Zoo as the characters you'll see walking around this hotel top any animal.

"We was (sic) woken EVERY five minutes with groups of children smashing things, knocking on doors and screaming, this is at 2am.

"As the room itself was an absolute dive, we had enough, we was told security would sort it, as nothing was done, we requested to move rooms, as they was full the only option was a refund."

Harry said that the group then faced a two-hour drive home at 2am, adding 'this place makes HMP Belmarsh look like the Ritz."

Another review earlier in the month alleges guests checked out 'within an hour' of arrival.

According to Katy A, from Edinburgh, a family holiday was cut four days short after the group left the Norbreck Castle, facing a four-hour drive home.

Holidaymakers had to leave Blackpool early
Holidaymakers had to leave Blackpool early

The TripAdvisor reviewer, who also stayed in July, claimed that her child found scissors in the room and that certain areas were 'thick with dirt'.

They wrote: "Booked two hotel rooms they couldn’t have been further from each other so we went to the family room on the fifth floor. Passing dancers practising in the hall ways stair way you name it they were there. Litter on windowsills class doors broken and indicated with tape.

"Arrived at the room I would say on first arrival the room furniture looked like it had been bought at a charity shop. Scratched bed wasn’t put together properly. Bunk beds made from wood but the cheapest you could think of. But we decided it’s our holiday we have just travelled three hours from Edinburgh it will be fine let’s have a brew.

"Picked up the first cup dirty second one dirty. Tray they were lying on dirty. That’s when we noticed more. Dirty round the radiator. The toilet bowl rim clearly hadn’t been cleaned the thick dirty on the windows."

Katy claims that stains were found also found on the duvet and that there was 'chewing gum embedded in the carpet'.

According to the review, there were also a pair of nail scissors found on the floor.

The group reportedly opted to take a refund and leave the hotel just an hour after originally checking in, resulting in their holiday being cut four days short.

"We couldn’t find a hotel and by this time my kids age 7, 9 and 23 all agreed going home and driving the 4 hours there would be a better option" added Katy.

Dreaming of when you may be able to go on holiday again and where that might be? Want the latest travel and staycation news sent straight to your inbox to help you plan ahead?

Sign up here for regular updates on the latest travel advice, plus top destinations and wonderful places to stay post-Covid.

When you subscribe we will use the information you provide to send you these newsletters. Sometimes they'll include recommendations for other related newsletters or services we offer. Our Privacy Notice explains more about how we use you data, and your rights. You can unsubscribe at any time.

"So we got a refund packed up the car and drove home having to go back to Manchester first to drop my eldest back home. We were 4 hours away from home and got in at 2am cutting our holiday short by 4 days meaning our last hotel was a waste of money also.

"Yes the staff were nice but that didn’t make up for the state of the hotel and the room. The other room we booked we made a quick stop still dated but I didn’t inspect anything in that one I have never felt so dirty from being in a hotel for less than an hour."

Britannia Hotels has been contacted for comment.

For more stories from where you live, visit InYourArea.