Passengers suffering from a delay of up to 30 hours begging to return home shared a "terrible" experience with theairlineTUI.
When one flight that managed to take off had to make an emergency landing atManchester Airport, the children remained "petrified".
Hundreds of passengers arrived at the airport on the morning of June 24 and were excited about the all-inclusive TUI vacation to Turkey'sDalamanflight departs at 6.10. I was planning to do it. morning.
The flight took off until 9 pm, but was unable to depart due to repeated delays. But when they finally boarded the plane, the passengers were immediately very worried,Yorkshire Live reports.
Concerned passengers smelt smoke and smoke on board and warn staff one hour after flight that they will need to return to Manchester Airport for possible emergency landing. Claims to have been done. aircraft. When the plane landed, the frightened passengers were greeted by a fire engine.
However, it takes another hour for people to get off the plane, after which more coaches take passengers to hotels throughout Manchester. I waited.
Some people were told that the coach was ready to pick them up around 5am for the next flight, but this didn't arrive and people took a taxi to the airport. I had to go back.
This 9am flight has been postponed until the afternoon again. Many of the passengers who had to face this challenge contacted Manchester Evening News and blamed TUI. They claim to have left passengers in the dark for over 30 hours. According to one, patience began to "wear lightly" while families with young children struggled to cope.
Maria Cooper, who was with her partner, described this situation as a "nightmare." "There was no communication," she said.
"We rely on bulletin boards and text messages from TUI for everything. Everyone here slept for only a few hours, babies and young kids here really struggled.
"You couldn't honestly write it. After all the delays, we took an hour to fly and had to come back. With the pilot. The staff on board was great, but still really scary.
"People are staying healthy and everyone is trying to help each other, especially families with lots of big bags and small ones. Children, it's very stressful to everyone. Children are crying. Many are very angry.
"Everyone is losing confidence in the whole. Airport The staff helped us, but no one at TUI told us what was going on next.
"That's really terrible, like that. It's unacceptable to treat people like this for a big company. It's shameful.
"This is the first holiday since the pandemic and some kids It's the first holiday When it comes to holidays, people are completely traumatized and like movies. At this point we are all zombies. "
Molly Chalf's grandfather has 13 people. The extended family paid more than £ 15,000 to take a vacation to Daraman. Unfortunately, due to recent health problems, the delay was too great. Molly's brothers have no problem flying from Gatwick Airport to the resort and hope that the family will soon be able to join him.
"We paid £ 11 each. We managed to get together on the plane that took off, but some of the kids who came with us were alone in the chaos. I was made to sit down, "she said. To that place. At the time of landing, I felt something had fallen from the plane and my luggage was wobbling.
"When we finally got off the plane and finally arrived at the coach / taxi rank at 11pm, no one told us where to go. Hotel. To.
"I was told to pick up at 5 o'clock, so I only slept for an hour. It was 30 am, but the coach never arrived and it was per taxi to return to the airport. I had to pay £ 40. The hotel also tried to charge the room at first but didn't know what was going on.
"There was no TUI staff to meet again at the airport. , Other airport staff didn't know what was happening to us. When the morning flight was delayed, my grandfather had to go home unprotected. At the moment I'm sick and he's with me I paid £ 15,000 for a big family trip, but now it's ruined for him and I'm very sad.
"We're all crying. What happened to the plane? I can't complain, but the communication was terrible. They aren't looking at our welfare at all. People just leave because they feel more and more late.
"It was very traumatic because I was on an airplane that had to make an emergency landing."
Another woman who wants to remain anonymous describes this situation as "Benny Hill." Like. " "Before they announced the emergency landing, there was a terrible smell of smoke. We were all prepared for the worst," she said. "It wasn't really comfortable.
" I'm supposed to be on the second day of my seven-day holiday. Some people want to go home, the kids are crying, the baby is up for more than 24 hours, it's absolutely terrible.
"I don't believe in TUI at all right now. I'm not going to book again. Communication was horrible. They gave us a meal voucher, but I'm all inclusive. You should be at the resort. Now I spent 12 months to save all my money for this. I was looking forward to it for this and spent two and a half years. "
A TUI spokesperson said: Due to holiday changes, transportation, accommodation, meals and light meals are provided as needed.
"We understand that last-minute delays are very disappointing and we want to reassure our customers that they are doing everything they can. They on their holidays as planned. We apologize for any inconvenience caused to our travelers to Daraman and thank you for your understanding. ”
Manchester Airport commented from Manchester Evening News. Was asked.
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