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Fraud victims called ‘morons’ and ‘psychos’ by call centre staff posing as police

PHONE-Y COPS

FRAUD victims are being mocked as “morons” and “psychos” by call centre staff pretending to be police officers, it was revealed yesterday.

An undercover investigation claimed crime reporting service Action Fraud — which takes half a million calls every year — has misled thousands into believing their cases will be solved by cops.

In reality, as few as one in 50 fraud reports led to a suspect being caught and forces have been criticised for failing to investigate.

American firm Concentrix runs the day-to-day operations, which are overseen by City of London Police.

Victims are duped into believing they are chatting with a police officer — after call centre staff deliberately mislead its callers.

Undercover footage also showed Concentrix managers labelling distraught callers “screwballs”.

Four staff members were suspended this week as City of London Police and Concentrix opened their own investigations.

Home Secretary Priti Patel told The Times she was “very concerned”.

Yvette Cooper, chairwoman of the home affairs committee, added: “The revelations in this investigation are extremely disturbing and the reported treatment of crime victims by Concentrix is an utter disgrace.”

Most wanted conman Mark Acklom pleads guilty to five fraud charges amounting to a total of £270,000

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