The director of the Framing Britney Spears documentary insists they have nothing but empathy and support for the star as she battles to rid herself of her conservatorship.
Britney, 39, had criticised the way her life had been portrayed onscreen.
The singer took to Instagram shortly after the Emmy-nominated New York Times documentary was released to say she was "embarrassed" by how she was portrayed in the film and also described how she cried for two weeks after watching it.
But Samantha Stark has spoken about how she had been conscious "not to make fun" of the singer in the production.
She told The Hollywood Reporter : "While we were making the film, we talked a lot about re-traumatising Britney and her family by showing these moments.
"Part of the reason it's called Framing Britney Spears is there are these still-photo frames that were humiliating to her. We thought it was really important to pull outside the frame because so many people had all these assumptions based on one frame, one still image that they saw."
She continued: "In the end, we felt like we had to put some of them in because we wanted people to have more context. We always tried to have her talk back to [the paparazzi] if we could.
"She 100 percent deserves to be mad that we're still looking at those photos, because it's ridiculous that we're still looking at them, and they shouldn't have been there in the first place. As much as I want to explain myself to her, I totally understand where she's coming from."
In June, Britney made a string of astonishing allegations as she took to the stand in her bid to end her conservatorship.
She claimed that she was not allowed to marry and had been stopped from having any more kids after being forced onto contraception.
The Toxic singer also compared herself to a sex trafficking victim under the conservatorship.
Britney's case has led to many people coming out in support of the star.
Last month her long-time agent and friend, Cade Hudson, spoke out against the singer's conservatorship and said "first time I'm publicly saying #FREEBRITNEY".
TMZ reported that the agent, whose Instagram is set to private, wrote on the social media platform that "enough is enough" and revealed that many Britney fans had accused him of brainwashing the star.
He wrote: "I've kept my mouth shut for 12 + years on Britney. Enough is enough. After getting thousands of death threats, getting water bottles thrown at my head in bars from bystanders telling me I’m brainwashing her -Britney l'm now speaking up."
He went on to blast the system and the public for failing the singer while also piling the praise onto her attorney, Mathew Rosengart.
Concluding his post, Cade wrote: "I'll end with a few things, one person who was in her life (again legally can't name names) was also silenced by the people around her. You silencers know who you are. This person has her best interest at heart."
"It's time to get my girl back."