An unhappy First Class passenger had to settle for tea and toast after the chef missed the train.
Kriss Dominic treated himself and his partner by upgrading for his Avanti West Coast journey from Birmingham to Edinburgh.
Expecting the promised hot meal for the three-hour trip to their weekend get-away, the couple were left hungry as they travelled to Scotland.
The NHS worker has been told he can have compensation but isn't impressed at the service.
"Basically, the upgrade I paid for was for a bigger seat, one cup of tea and a round of toast," he told EdinburghLive.
"It's not what you expect and not the way you want your trip to start.
"It's disappointing to say the least as we've always travelled in standard class and thought we'd pay that bit extra this time."
After departing to Edinburgh, the pair were offered a drink by the service manager - who then made them aware that the some of the staff, including the chef, had missed the train in the Midlands.
"He then advised us that the chef and other service staff missed the departure and there was only him and one other colleague on board," he added.
The only other member of staff on the train were due to depart in Preston, meaning the train was operating on the bare minimum amount of staff.
Image:Darren Quinton/Birmingham Live)
Kriss and his partner had hoped for a more substantial meal or snack, but were soon told that there was no chance of that happening with the staff situation.
"He advised us that due to all the food being raw, they couldn't cook anything and could only offer toast or some cereal. We were given one drink and some toast and that's the last we saw of them," he said.
Avanti West Coast said he will be entitled to some money back.
A spokesperson told him: "You will be entitled to compensation if you haven't received any First Class service during your journey, so please log that with our Customer Resolutions team."Read More Read More