A family’s dream holiday was wrecked, they say, by an infestation of bedbugs, shoddy maintenance and an X-rated stage show that included scantily-clad dancers in thongs and women "pole dancing".

Parents Mark and Sarah Stanway paid £8,500 to package holiday specialists Tui for a stay at the Grand Palladium White Sand Resort & Spa in Cancun, Mexico.

The Stanways and their three children, aged 10, 12 and 17, were hoping for a holiday to remember before their eldest daughter left home for university.

Mark Stanway described some of the entertainment on offer as 'X Rated'

But the Tui platinum package they broke turned out to be a major disappointment. Mark, 42, told the Daily Mirror that "Entertainment in the evenings was awful and at times X-rated.

"There were half-naked in thongs, women pole dancing from the early evening through the night.

"People with kids kept getting up and walking away as it was very inappropriate."

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He said that much of the time they had to make their own entertainment: "The majority of the evenings were spent sat in the lobby. Our £8,500 holiday was saved by a deck of cards."

When they did return to their rooms the accommodation was disappointing, he said, and sometimes positively dangerous: "What they show you in pictures isn't how it actually is. The room was average and with so much going wrong, it was nowhere near a five star."

Full-time carer, Mark Stanway spent three years saving up the money for the 'dream' holiday

He says a leak in the bathroom ceiling was a particular problem: "It was a marble floor, which was quite dangerous as if we hadn't seen the large puddle, we could have slipped. This happened four times and they weren't just small leaks.

He also had issues with the hotel’s standard of cleaning, saying that the family members were plagued with bedbugs bites on their legs: "The cleanliness was almost non-existent. The bedding was changed but the beds were dirty and the toilets and floors weren't cleaned the whole time we were there."

The family complained the hotel was filthy, and poorly maintained

The family have since made an official complaint to Tui and have taken on specialist consumer law firm Bott and Co to pursue their claims and investigate whether they are entitled to compensation.

David Bott, Senior Partner at Bott and Co said: "This family were tremendously let down by Tui. They were led to believe the hotel would be of a certain standard, inclusive of various activities and amenities that weren't delivered.

"What was promised to be a luxurious and enjoyable family holiday, turned out to be substandard."

Mark said the kids' club activities were limited and many of the adult activities were mysteriously cancelled

A Tui spokesperson said: "We're sorry to hear of the Stanway party's experience in Mexico and understand this would have been disappointing.

"When the customers reported the issues to us we were on-hand in resort to offer a gesture of goodwill which was accepted.

"We have since been in touch directly to offer compensation and to express our apologies.

"Our hotels are closely monitored and reviewed in regard to customer service, safety and hygiene standards."

Daily Star Online has contacted the Palladium Hotel Group for comment.