Great Britain

Eurostar coronavirus cancellation policy explained – can you cancel and get a refund on your ticket?

EUROSTAR passengers with trips to France and the Netherlands might be wondering if they can get a refund after last-minute quarantine measures were announced.

The UK government has confirmed anyone returning from both countries will have to quarantine for two weeks upon their return, starting from 4am tomorrow.

⚠️ Read our coronavirus live blog for the latest news & updates

Holidaymakers making a last dash trip out of France have been told not to turn up at Eurostar tunnels without a booking to avoid creating massive queues.

Eurotunnel Le Shuttle has issued a similar warning, with their services now fully booked until Saturday.

Flight prices have also shot up, with one British Airways journey from Paris to London, leaving this afternoon, increasing from £100 to £400.

Around half a million Brits are thought to be in France right now.

But what if you've yet to travel? We explain your rights if you've got a Eurostar ticket booked to both France and the Netherlands.

I've got a Eurostar trip booked - can I get a refund?

If you're due to travel before September 7, Eurostar will allow you to exchange your ticket to another date free of charge.

You can also request an e-voucher, although you won't be able to get a cash refund unless you've got a business ticket - we explain below.

Any change to your booking will need to be made up to one day before you're due to travel.

To exchange tickets booked online, go to manage a booking and use your six-letter booking reference and last name to log in.

You can also contact Eurostar over the phone, but keep in mind their contact centres are likely to be extremely busy right now.

Changes over the phone are also charged an extra £10 service fee.

The above applies to trips that are still going ahead.

If your booking has been cancelled by Eurostar, then you'll be entitled to a full refund under the Rail Passenger Rights regulation.

Make sure you wait for Eurostar to cancel your trip - don't do it yourself, or you won't be entitled to a refund.

Refunds can be claimed online on the Eurostar website.

I'm due to travel after September 7:

Travellers with a business ticket can request a full refund, up to 60 days after your planned departure.

You can also swap your booking to any other date, up to December 31, 2020, free of charge.

This will need to be done 14 days or more before your departure date.

Where tickets are exchanged for a higher price ticket, customers will need to pay the difference.

But if your new trip costs less than what you originally paid, you won't get the difference in fare refunded.

Standard tickets are non-refundable so you won't be entitled to a refund if your booking is still going ahead.

However, there is an option to pay £30 to switch your booking to another date.

You'll also need to pay the difference in fare if your new date is more expensive.

Again, Eurostar won't refund the difference if your updated trip is cheaper than your original booking.

Eurostar hasn't said if it'll be reducing its services to France and the Netherlands, following the quarantine update.

The lowest priced Eurostar tickets available this morning were £210.

I've got a trip Eurotunnel trip booked - can I get a refund?

Eurotunnel will only refund you if you originally purchased a refundable ticket.

You can request a refund through the Eurotunnel website.

For standard tickets, you can amend your booking free of charge but you have to pay any fare difference.

Travellers aren't entitled to a refund with these types of tickets.

You can amend a standard ticket as many times as you like.

Eurotunnel Le Shuttle trains are now fully booked until Saturday.

Brits have vented their fury as the last-minute quarantine France decision ruined 500,000 holidays.

Malta has also been added to the quarantine list.

The Channel Tunnel boss has warned tourists "we're already fully booked".

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