's father was left with only his swimming trunks after his suitcase was lost by baggage handlers onTUI holiday.
Paul Hesp and his family were looking forward to his £6,000 luxury all-inclusive trip to Mallorca. His 41 year old with ADHD needed to fold and iron his clothes a certain way.
However, after he landed on an island in Spain, it was discovered that his luggage had been misplaced by airport staff. He was left with nothing but the swimmer in his carry-on and the clothes he wore on his back. His family, including five adults and four children, made it through security and immigration atManchester Airportwithout incident, and the flight was only delayed by 55 minutes, and Mirror said
But when we arrived at baggage claim in Mallorca, we started having problems.
Paul and his sister-in-law's bag did not appear on the carousel. "We flew out on Tuesday (26th July) and dropped the case at Manchester Airport on Monday night. We figured it would help them and were aware of the problem.
"The flight was delayed by 55 minutes, but that was fine. The problem occurred at Mallorca airport and two of them the cases did not appear in the baggage carousel. One of the cases was mine.I had a few items stuffed into the other two cases, but I took a gamble.
What Paul had at the time was "We headed to the hotel hoping that the case would be in our hands within 24 hours," he continued.
``Everything TUI offers is £25 a day for up to 3 days. 57} Related Articles
I'll go buy clothes for that pitiful amount I have spent £150 on new clothes.
"Obviously our travel insurance may offer an additional charge, but it is a claim I have not yet made - I spoke with them to see how to proceed.Since the situation in Manchester was so bankrupt, I have to lower my expectations and accept the fact that this incident will not happen during the holidays.
``With this in mind £6,000 for two weeks all inclusive - which I thought was amazing.
Paul He has been emailing, calling and tweeting TUI and Manchester Airport daily since the incident went missing. Paul said he tried to contact Swissport and realized they had "not received any inbound calls".
``This (holiday) was canceled due to Covid in 2020, so I was desperate to make it work. There is no clear information on where the case is, whether it is at Manchester airport or during the trip.In the case of another flight in another location, the Global Package Location System was also shot, according to the person responsible.
"TUI customer service literally does not exist. People need to be aware that things are completely insane and can ruin well-paid vacations, and we are hitting brick walls everywhere."
105} A TUI spokesperson said: “We are very sorry to hear about the issues Mr. Hesp was having with his luggage. A team at the resort will contact you as soon as possible today.”Manchester Airport was recently the subject of a Channel 4 documentary that saw journalists go undercover as baggage handlers. I witnessed desperate passengers crawling up the baggage conveyor belt, trying to enter the airside area to find their baggage that had been delayed for hours.
said: “While the entire aviation industry is struggling to recover from the pandemic, we have been working hard since the beginning of this year to prepare for our peak summer. We are hiring new staff for security operations and nearly 300 more are expected to start working in the coming weeks.
Canceling a large number of flights and canceling Manchester Airport this summer. Protecting the vacations of more than 3 million people, we are confident that the progress we have made will provide a positive experience for the vast majority of people."
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