A couple who splashed out £20,000 on their dream wedding day say it was ruined by a multitude of errors at their country venue.
Simon and Chloe Ross married on August 29 at a manor hotel describing itself as the "perfect venue".
It says it has a "professional, friendly team on hand to ensure everything runs smoothly".
But the couple said the day was "the wedding from hell" due to a number of mistakes made, Wales Online reports.
The couple said:
"Honestly, it was a total disaster, the wedding from hell," says Simon, a customer services advisor.
"To watch Chloe have to repeatedly restart her walk down the aisle was awful - and all because someone thought it was a good idea to play the track we'd chosen via YouTube, the WiFi connection for which kept buffering.
"The fact I was also left standing there up front like a lemon didn't help either. I was cringing inside. Then, come the first dance, the DJ called us Mr and Mrs Moss instead of Ross."
Simon, from near Pontypridd, says it wasn't the DJ's fault because that was the information he'd been given by staff.
"Had we not spent so much money on the ceremony then I'd probably look back and laugh about it all," he said.
"But there's nothing even vaguely funny about the fact some of our wedding money later went walkabout."
The 32-year-old said the locked postbox they'd hired so that guests could drop in cards containing cash was in a part of the hotel where the CCTV camera was out of action.
"After a quick ring-around the next morning we worked out that a number of cards had gone missing, amounting to £260 in gift money," says Simon.
"But when I brought it up I was told that I'd previously signed a form which said the hotel wasn't liable for the loss of any personal items occurring on the property.
"However, when I asked to provide that paperwork, they couldn't prove I'd signed any such thing."
He also claims that when he said he'd be posting a damning online review about the experience he was told in an email that that any "inaccurate criticism" on social media would be met with legal action.
He says they also accused him of turning up at the hotel to "harass staff members", with any further visits being threatened with a call to the police.
The new manager of the Maes Manor Hotel in Blackwood, where the couple were married, said he was not the manager at the time of the wedding but apologised for the tone of that email and added that an apology had since been issued to Simon and Chloe.
"That was dealt with in the wrong way and I've spoken to the directors about that," said Michael.
"The directors shouldn't have been left to sort this issue out and had there been any management in place here at the time it wouldn't have come to that."
He explained that the previous manager and assistant manager had left Maes Manor not long after the Ross wedding, adding that he'd only officially started in the role on Monday (September 9).
"Nevertheless, I am aware of the couple's situation and really feel for them," he said.
"Had I been in charge I would have done things differently, like making sure the wedding music was already downloaded and not left to stream on the day itself.
"With regards to the money - we've never had an issue like that before and I've put procedures in place to prevent this ever happening again.
"For example, we've got someone coming out to fix the CCTV, which had been disabled by a water leak.
"And, while I can't just open a till and offer them back the missing cash I would like to offer the couple an evening's stay here, along with dinner and breakfast as compensation, the total cost of which would come to more than the amount they say was lost.
"I'm distraught about what happened and if there's anything Maes Manor can do in hospitality terms to put this right I'm more than happy to do that."
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