A woman suffering from a brain tumour spent a miserable week in Tenerife after arriving at her hotel to discover it "gutted" and long boarded up.
Sue Connor jetted out to the Spanish island for a week of relaxation having recently suffered a bleed on the brain and receiving a life-changing diagnosis.
Fearful that the tumour could soon rob her of her sight, as a doctor had warned, the London woman wanted a small slice of sun, sea and sand before heading home for treatment.
The 42-year-old's longed-for Canary Island getaway soon turned into a nightmare when she arrived at the Marina Hotel to discover it boarded up and deserted.
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After falling out with her travel companion, Sue was forced to spend all but €20 (£17) of her cash on an apartment a 30-minute bus ride from the tourist centre.
She spent a miserable week inside watching television before flying back to the UK, where she is fighting to understand why travel company Teletext Holidays sent her to a hotel that has long been closed down.
"I have had a bleed on my brain and a tumour so wanted to come on holiday," Sue told The Mirror.
"We were booked into a 4* accommodation with everything on site but when we arrived the hotel was completely closed down and like a building site.
"Live wires were hanging out of the walls and all the apartments were ripped out. The reception was full of old cookers and there was red tape around the pool.
"I had no where to go in a completely different country at 6pm. I was completely stranded with a brain tumour and no accommodation at all.
"I nearly collapsed walking around for two hours trying to get back to the airport to go home."
With coronavirus restrictions on travel beginning to lift in May this year,. Sue and her pal decided to jet off to the sun soaked island.
They stumped up for pre-departure tests when the August getaway arrived and hopped aboard a RyanAir jet from Stansted.
Their first inkling that something wasn't quite right came shortly after they landed in Tenerife and discovered that their booked coach was missing.
A short while after enquiring at the helpdesk, a coach took just the two of them to the Marino Hotel and dropped them off outside.
"The whole front was boarded up," Sue explained.
"A worker let us through the gates so we could have a look around."
The "gutted" hotel that greeted them was a far cry from the four star accommodation they had been promised.
Barbed wire fencing rang along the perimeter of the deserted hotel, which was filled with stacked up furniture and seemingly long vacated.
Sue and her friend wandered over to a English bar nearby where friendly locals told her the hotel had been closed for more than a year.
One of them helped secure her accommodation in a residential apartment block, which saved her from going home but cost €180 of the €200 she had left.
Having fallen out with her pal who subsequently stuck out on his own, Sue spent the week sitting in her flat.
She continued: "Being booked into a gutted hotel is completely unacceptable in any case, but being poorly made it ten times worse.
"I have had the holiday from hell. I have had the worst holiday I could ever imagine and I am going back more stressed out then I started.
"It’s unfair, unnecessary and most of all incompetent on every level."
Teletext Holidays has been contacted for comment.