A blind 95-year-old woman was left lying on the ground for over 13 hours as she waited for emergency services after taking a fall.
Joan Massey was unable to move from the floor of her Birmingham home from 10am to 11.15pm, having to suck on a tissue during the ordeal as she was unable to drink normally due to the awkward position she had landed in.
A relative called an ambulance around 10am when they found Joan after she had taken a tumble, according to Hull Live.
Wendy Massey, 72, who is Joan's daughter-in-law, said: "She was on the ground for more than 13 hours. Though we have no idea actually how long she was down before that.
"She does wear a helpline around her neck, but being in the situation she had clearly forgotten she had it."
She added: "My sister-in-law [Helen Brooks] rang 999 at about quarter past 10, and was with her the whole time. Obviously Joan was uncomfortable for a lot of that time and wanted to move and needed the loo, which is difficult because in that situation you can't be moved.
"She's a blind lady. So she was in a dark world all that time and not knowing what was happening to her. Her hearing is extremely poor as well."
She added: "He had to feed her some water with a wet bit of kitchen roll because she was in such an awkward position and so uncomfortable. Eventually he used a teaspoon to feed her some sparkling water after she became very thirsty.
"Each time we phoned the ambulance they said they were very sorry and that they were busy. We know that and don't expect special treatment - I understand fully that other emergencies take priority.
"But 13 hours! We're actually only about 12 minutes away from the main Queen Elizabeth Hospital in Birmingham.
"It was about quarter past eleven at night when the paramedics knocked on the door. They dealt with her very quickly.
"They checked her over and didn't think anything was obviously broken. Then they popped out this lilo thing and transferred her - with her screaming in pain sadly, and she isn't a lady to complain."
Wendy alleges that since being admitted to the hospital there had been continual failures in communication between the hospital and the family, leading to confusion over where and how she is.
She said: "She has since had an X-ray to see if anything is broken, which happened on Thursday, and apparently the doctor was supposed to call on Saturday, but nobody has yet."
When Joan arrived at the hospital, doctors apparently discovered she was suffering from a urinary infection, which is a common cause of falls among elderly people.
Joan has since gone through treatment and her daughter Helen is in contact with the hospital on her condition.
A West Midlands Ambulance Service spokesman said: “We would like to apologise to Mrs Massey and her family for the delay in responding.
"Unfortunately, the whole of the NHS remains under severe pressure which is being felt intensely in our service in the West Midlands; hospital handover delays, unfortunately, mean patients are waiting longer for an ambulance response.
"Unfortunately, we were also dealing with high levels of demand from people with life-threatening conditions. We are working with all local partners across the health and care system to reduce delays so crews can respond to the next incident as quickly as possible and staff and volunteers continue to work tirelessly to respond as soon as we can.
“We are continuing to bolster frontline and control room staffing and have introduced a number of measures to help manage pressures in the service."