A NURSING home has dropped from ‘good’ to ‘inadequate’ and placed in special measures after a visit from the Care Quality Commission (CQC).
An inspection of Bingley Wingfield Nursing Home, Wingfield Court, Bingley, was carried out across four dates in January this year.
A report from the visit said the CQC had received concerns in relation to medicines, staffing and management of risk, resulting in a focused inspection to review the key questions of safe and well-led. The home remains ‘good’ in the key questions of effective; caring and responsive.
The report said: “People were not safe. Risks to individuals were not appropriately assessed and managed. Medicines were not managed safely. Systems for recording and monitoring accidents and incidents were unsafe. Lessons were not always learned when things went wrong. There were sufficient staff to keep people safe but sometimes people had to wait for support.”
In looking at the safety of the home, inspectors said: “People’s safety was not appropriately monitored. For example, daily records showed one person had put another person at risk 13 days before the inspection. The management team were unaware of the incident.”
Their report also said: that accidents and incidents were not “appropriately monitored” and “significant shortfalls” were found.
They said the environment was “cluttered” which meant cleaning was difficult and people did not always social distance, but management acted when it was brought to their attention.
The report said the management team did not have a clear overview of what was happening in some aspects of the service and “systems did not ensure the delivery of care was high quality”.
It highlighted how inspectors were told three people were isolating in their room, but this was unnecessary as their isolation period had ended three days earlier, and some people were not having regular baths or showers, but this had not been picked up through the monitoring processes.
However, the report said the manager, who had only been in post for four weeks, had started to make changes and, overall, people provided positive feedback about their experience.
Director Karen Reynolds said: “We put an action plan in place after our inspection and before publication of the CQC report.
“All matters raised in the report have now been rectified and a new governance system is now in place.
“The response of management was swift and comprehensive once these matters were raised.” She added: “We have always placed the welfare and safety of our residents at the forefront of all that we do and will continue to do so.”