A kind Asda employee has been praised for helping a disabled couple after they were struggling to make an online food order.

Carl went "above and beyond" after taking time out after work to visit them to help them so they didn't miss their delivery slot.

The home shopping team staff member and his manager Mel have now been praised by Asda for their "kind gesture, HullLive reports.

The store spokesman said: "When a disabled customer was having difficulties with his computer and couldn't get online to order groceries for himself and his wife, home shopping colleague Carl from our Bilton store went round to their house to fix the problem himself.

Have you got an uplifting story to tell? Email [email protected]

The customer said they were 'over the moon' with the service from the Asda employee

"The customer was so taken aback with the kind gesture that he contacted the store to thank the home shopping team for their help, especially Carl and section leader Mel."

The customer told Asda: "I'm over the moon. I couldn't be more grateful. I can't speak highly enough of your staff."

Carl and Mel have both now been nominated for an Asda customer service award by the store's Food Hall Manager.

The Mirror is committed to more hopeful news.

We recognise the news agenda can sometimes feel overwhelmingly negative.

And while it's our job to keep you informed and hold those in power to account, we are making a commitment to also report more hopeful news.

We will celebrate the people, places and movements that are bringing good into the world and, more than that, we will dig beneath the surface of important issues with the aim of finding hope.

We will be firm in our convictions - but always fair-minded.

By sharing solutions to problems, we can do more good and feel better about the world around us.

Because we believe you deserve it. #mirrormorehopeful

The Asda spokesman said: "Both he and his wife are disabled and are dependant on deliveries of shopping from this store.

"The colleague couldn't help over the phone so Carl went to their house after work to sort the problem out.

"This was outstanding service. I'm really proud to work with such wonderful, thoughtful and caring colleagues."

The store's manager said of Carl and Mel: "They are always going above and beyond for their customers."

This isn't the first time an Asda employee has stepped up to help others.

Earlier this month, an employee named Debbie was praised by her bosses for her response to the man in a desperate situation outside the South Yorkshire store she works in.

The supermarket chain wrote: "When our colleague Debbie saw a homeless man sat on the kerb by our Wath Upon Dearne supermarket she knew she couldn't walk by without helping him.

"After chatting to him and discovering that he'd been living rough for two weeks in a tent and was hungry, Debbie went into the store, bought him some food and a drink and grabbed an umbrella as it was raining."

"She knew of someone who was allowing their caravan to be used as a temporary shelter free of charge for homeless people so she contacted them and arranged for him to stay there until he spoke to housing charities and got somewhere more permanent."

Read More Read More