A disgruntled man has branded his pharmacy a "disgrace" after they failed to refund him a bottle of mouthwash.

The man, who is currently recovering from a tonsil operation, had tasked his wife to pick him up a £15 bottle of specialist Difflam mouthwash from the Brough branch of Lloyds Pharmacy on Wednesday afternoon.

However, while she was getting the glass bottle out of her car at around 2pm, the oral rinse fell out of its cardboard holder and smashed on the floor.

After a few calls to the pharmacy from the married couple, the man says he was so annoyed he went into the store in person, but was "unable to speak" properly following a tonsillectomy when he visited to ask why he couldn't get a replacement bottle.

Explaining the situation, the man said: "Basically, I've just had a tonsilectomy.

The oral rinse solution was deemed not to be in a suitable box

"My wife has been great by going and getting stuff for me, including this mouthwash, however, the box it came in was very loose and as she got it out the car its fallen through the packaging and it smashed everywhere.

"It cost £15, so she rang and explained and what I can only describe as a stuck up woman who said it has left the store and there's nothing that can be done, which, of course, left [my wife] very upset.

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"I then rang, and as you can imagine, I cant really talk, but apparently I was 'rude and shouting'. I wish I could have shouted to be honest.

"We didn't get anywhere so I tested the box with a Gaviscon tablet box, which is a lot lighter than a 300ml glass bottle, and it was safe to say it fell through the packaging.

"Anyway, I stormed up to pharmacy to speak to manager after told me they couldn't be overruled by head office.

"The manager was straight in my face saying if I didn't leave she would call the police as all had been discussed on the phone.

"As you can imagine how I'm feeling and I was angry, but obviously I couldn't physically raise my voice."

The man says he has vowed not to return to the pharmacy and will visit the chemist in Elloughton instead.

The Lloyds Pharmacy in Brough, East Yorkshire.

He managed to speak to Lloyds Pharmacy head office who said they would send him a £15 cheque in the post with an apology.

He added: "What happened was a disgrace, but cut a long story short, I didn't get a replacement mouthwash so I rang their head office and because of my operation they couldn't understand me.

"I put the wife back on the phone and then we got a cheque and apology. Why couldn't the pharmacy have just done that in the first place?

"Well I won't be going again and the one in Elloughton is cheaper."

A spokeswoman for Lloyds Pharmacy confirmed that a cheque made to the complainant was made as a goodwill gesture.

She said: "It’s important to us that our patients have access to the products they need and that they are provided in a suitable condition.

"We are always happy to talk to patients should they have any concerns regarding products.

"However, as healthcare professionals who provide care to their community, our pharmacy teams should be treated with respect - their safety and well-being is our top priority."

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